Privacy Policy

Botista AI Coffee ("Botista", "we", "us" or "our") respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit botista.com.au, submit an enquiry, subscribe to our newsletter, or otherwise interact with us.

Botista AI Coffee is an Australian-owned business providing robotic coffee solutions throughout Australia and New Zealand.

For privacy enquiries, contact us at hello@botista.com.au or 1300 4 BOTISTA (1300 426 847).

The personal information we collect depends on how you interact with our website and services. This may include:

• Enquiry form: full name, email address, phone number, company or venue name (optional), and message content.
• Newsletter subscription: email address provided via the footer signup form or other subscription prompts on our website.
• Communications: information you provide when you email us, call us, meet us at exhibitions, or otherwise contact our team.
• Technical data: IP address, browser type, device information, pages visited, and referral source, collected through cookies and similar technologies (see our Cookies Policy).

We use personal information to respond to enquiries, provide product information, arrange demonstrations, manage commercial discussions, deliver customer support, send newsletter communications (where you have subscribed), improve our website and services, and comply with legal obligations.

Submitting an enquiry does not create a binding commercial agreement. We use enquiry details solely to assess your request and respond appropriately.

Enquiry submissions are stored securely in our cloud database (Google Firebase / Firestore) and notification emails are processed through our email service provider (Resend). Newsletter subscriptions may be processed through our customer relationship and marketing systems.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may disclose personal information to trusted service providers who assist us in operating our website, storing data, sending emails, or managing marketing communications. These providers are required to handle information in accordance with applicable privacy laws and only for the purposes we authorise.

We may also disclose information where required by law, to protect our rights, or in connection with a business restructure, sale or merger.

We do not sell your personal information.

If you subscribe to the Botista newsletter, we will use your email address to send updates about products, exhibitions, company news and coffee innovation. You may unsubscribe at any time using the link in any newsletter email or by contacting us at hello@botista.com.au.

Some of our technology service providers may store or process data outside Australia (for example, cloud hosting or email delivery services). Where this occurs, we take reasonable steps to ensure recipients handle information in a manner consistent with the APPs.

You may request access to, or correction of, personal information we hold about you by contacting us at hello@botista.com.au. We will respond within a reasonable period.

If you believe we have breached the APPs, please contact us first so we can try to resolve your concern. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.